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First of all, I'm a stickler about good, quality customer service.  As a baby boomer who grew up during a time when customer service was so important to the success of a business, I refuse to accept anything less.  My attitude is if you work in that industry then it is YOUR JOB to see that I get the kind of service I deserve.  No, this doesn't mean following me around a department store to see if I'm going to steal anything; but it does mean making sure that I can find what I'm looking for and do it with some enthusiasm.

The other day I was in the check-out line of Food Lion and the young cashier obviously had an attitude for some reason. No greeting—-no smile...she didn't even acknowledge that I was standing there—ohhhhther than when it was time to tell me my total.  Upon leaving the store, I told her if she felt the same the next day, she needed to call out sick.  She gave me the evil eye—-as if to say, "Who do you think you're talking to?"  It was apparent that she was never taught how to deal with the public.

But you know what?  The negative attitude isn't limited to young people.  Members of my fellow baby boomer generation and post boomers could also learn a thing or two about quality customer service.  I was in the hospital waiting room area just yesterday when an  "older" patient advocate ignored me as I stood at the reception desk waiting for some assistance.  He was piddling around doing nothing while another (younger) advocate was trying to multi-task by answering the phones and waiting on the people at the desk.  Suddenly, he decided to ask me if he could help me.  My response was, "Excuse me sir, but I know you saw me standing here all this time.  So if you're just now asking me if you can help me, don’t bother.  I'll just wait for this woman to get off the phone."  Then I made it a point to give a wonderful compliment about the woman who bent over backwards to assist me and others in the waiting room area.

Any business that wants to win customers over and get their return business must not only create new and different ways to help us realize their value; but these companies must be more prudent in hiring people who want to make them look good.

Tell me about your worst customer service experience.


Member Comments

    • 0 votes vote up vote up

      Stephanie wrote Jul 25, 2008
    • I agree! Thats great that you said something to those people, especially that man, how dare he!

      My worst customer service experience(s) plural, of course have been over the phone.

      Whether it was a credit card company, my cell phone provider, or the cable people- there is always a problem!

      The worst is when they make you hold for crazy periods of time, and they don’t tell you anything you didn’t already know, or they will not go a step further to help you. I know they can, because others have helped before, but these individuals claim that they can not do anything else.

      Hello People?? WHat the heck is the point of customer service if your are not “Servicing” people?

            Report  Reply

    • 0 votes vote up vote up

      Beverly Mahone wrote Jul 25, 2008
    • Stephanie,

      Poor customer service over the phone almost makes me appreciate the automated service.

            Report  Reply

    • 0 votes vote up vote up

      Mara wrote Jul 28, 2008
    • Wow I experienced this over the weekend - I was in Walmart and my cashier was going on and on about her terrible life.  Ok she is only maybe 20 years old what terrible life has she lived so far!  I just don’t understand this generation they are always complaining about something. Good for you standing up for yourself.

      [Link Removed]

      Mara, Your links have been removed, please consider upgrading to premium membership.

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