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Although gas prices are starting to come down, $3.40 is only CHEAPER - not CHEAP. To save a little more of my hard-earned bucks, I’ve decided to buy a motorcycle. Having done my research on engine size and the like, I headed out to see a man about a bike.

I popped into the Kawasaki dealer on Rte. 32 in New Windsor (NY) one afternoon. I saw rows of beautiful, big bikes, but although I heard people milling about SOMEWHERE in the store, I saw no one. Suddenly, a head popped up from behind a desk on an upstairs platform. I got a gruff “Can I help you?” from a guy who acted like he didn’t even want to be bothered with coming down the five stairs to personally greet me. I yelled up to him that I was interested in buying a bike and was looking for a model called the Eliminator. “Even if I could get one I wouldn’t carry it HERE,” he said. I guess he meant only manly man 750cc and above bikes dwelled within those four walls, not the dainty little 250cc ride I was searching for.

“Well, do you have any smaller engines at all?” I asked, my neck getting tired from talking to this man from so far away.

“Over there,” he pointed. “I’ll be down in a few - I’m putting the paper in the printer,” he added.

I waited for 10 whole minutes for this fella to finish fooling with his printer. Must have had to mill the paper first, I guess. I’m not an impatient person by any stretch of the imagination, but I’m not into being ignored either. So I did what any woman in her right mind would do - I decided to search elsewhere for the bike of my dreams and left.

Is customer service really THAT jacked up that the owner (or salesman or whatever he was) couldn’t come down to the sales floor to look me in the eye? Was the assumption that a woman in business attire sans motorhead fella at her side not really be interested in buying a motorcycle? Should I wear leather riding chaps and a skull cap to the next bike shop I visit?

Do guys have to think about crap like this?



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Member Comments

    • 0 votes vote up vote up

      Mary Clark wrote Oct 8, 2008
    • I think you went into a shop that has poor customer service and obviously in these economic times doesn’t need the business.  The bad thing with this experience of yours...you are going to tell your friends and family...do not go there.  So not only has he lost YOU as a customer...but now...he is losing a larger potential customer base.  BAD MOVE!!!  

      I don’t know about guys thinking about it...but my husband would.  Customer service is customer service no matter who you are.



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    • 0 votes vote up vote up

      Daphne wrote Oct 8, 2008
    • Go back...go back when you have the receipt for the bike of your dreams and tell him how sorry you are that he was too busy papering his printer to provide you the courtesy of his service.  Then, tell him all about the bike you bought and wish him good luck with that pesky printer.



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    • 0 votes vote up vote up

      Inakika wrote Oct 8, 2008
    • DITTO to every remark! The one Jesus’ Girl said about “starting with a penis” was KILLER!



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    • 0 votes vote up vote up

      Felicia H. wrote Oct 11, 2008
    • Question: who adds the hyperlinks to the blogs? I don’t want this to be an ad for Chevy - and a / was added where there wasn’t one before. How do I delete this stuff?



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