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I recently returned from  a trip. I  have a lot of respect and  appreciation for  what you do  and  have  to go  through  daily with people. My appreciation and   respect however fell short  upon my return home. Once my bags were checked and out of my control one of your inspectors kindly took my baby powder out of it’s sealed baggie.  In their rush to go through my items and move onto the next victim they failed to close the baby powder (why did they open it to  begin with??) and return it to it’s baggie. So when I started unpacking my bag I wondered what the white stuff was all over my items. Well there it was my baby powder left open and not in it’s bag and all over my items.

 Now is this the normal practice of TSA to have complete disrespect for travelers items? Remember the bag was not in my control it was in yours! I had nothing to hide but was trying to travel responsibly. I understand the TSA has a huge responsibility and would have preferred that my baby powder that was in a checked bag be confiscated instead of left open to coat and damage items in my checked bag.

Have a fabulous day! Mine will be spent cleaning, repairing and replacing!

Their response...

Thank you for your electronic mail message.  We are sorry you were unhappy with your recent travel experience and hope that the following information will be helpful.

One of our key objectives has been to ensure that all passengers consistently receive professional and courteous checkpoint processing while maintaining our high level of security.  Along with expanded training on the enhanced security procedures, each Federal airport screener receives training on professional and courteous conduct to make the process run smoothly and reduce the inconvenience to the public.

Enhanced security measures require that all checked baggage undergo some form of screening for prohibited items.  A variety of security measures are applied to the baggage and/or persons of passengers selected through the screening process, including random searches.  Physical search of the luggage is required to clear every alarm.  TSA screeners should exercise great care during the screening process to ensure that passengers’ belongings are returned and not damaged when a bag needs to be opened.  Unfortunately, on some occasions the screening process may fall short of our established standard.  We apologize if these high standards were not met.

We monitor the number and nature of complaints we receive to track trends and spot areas of concern that may require special attention.  This ongoing process will enable us to ensure prompt, corrective action whenever we determine that security-screening policies need modification or specific employees or screener teams are the subjects of repeated complaints.

We appreciate your taking the time to share your thoughts and concerns with us.

TSA Contact Center

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