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I recently returned from  a trip. I  have a lot of respect and  appreciation for  what you do  and  have  to go  through  daily with people. My appreciation and   respect however fell short  upon my return home. Once my bags were checked and out of my control one of your inspectors kindly took my baby powder out of it’s sealed baggie.  In their rush to go through my items and move onto the next victim they failed to close the baby powder (why did they open it to  begin with??) and return it to it’s baggie. So when I started unpacking my bag I wondered what the white stuff was all over my items. Well there it was my baby powder left open and not in it’s bag and all over my items.

 Now is this the normal practice of TSA to have complete disrespect for travelers items? Remember the bag was not in my control it was in yours! I had nothing to hide but was trying to travel responsibly. I understand the TSA has a huge responsibility and would have preferred that my baby powder that was in a checked bag be confiscated instead of left open to coat and damage items in my checked bag.

Have a fabulous day! Mine will be spent cleaning, repairing and replacing!

Their response...

Thank you for your electronic mail message.  We are sorry you were unhappy with your recent travel experience and hope that the following information will be helpful.

One of our key objectives has been to ensure that all passengers consistently receive professional and courteous checkpoint processing while maintaining our high level of security.  Along with expanded training on the enhanced security procedures, each Federal airport screener receives training on professional and courteous conduct to make the process run smoothly and reduce the inconvenience to the public.

Enhanced security measures require that all checked baggage undergo some form of screening for prohibited items.  A variety of security measures are applied to the baggage and/or persons of passengers selected through the screening process, including random searches.  Physical search of the luggage is required to clear every alarm.  TSA screeners should exercise great care during the screening process to ensure that passengers’ belongings are returned and not damaged when a bag needs to be opened.  Unfortunately, on some occasions the screening process may fall short of our established standard.  We apologize if these high standards were not met.

We monitor the number and nature of complaints we receive to track trends and spot areas of concern that may require special attention.  This ongoing process will enable us to ensure prompt, corrective action whenever we determine that security-screening policies need modification or specific employees or screener teams are the subjects of repeated complaints.

We appreciate your taking the time to share your thoughts and concerns with us.

TSA Contact Center

+2
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Member Comments

    • +2 votes vote up vote up

      Vikki Hall wrote Mar 14, 2011
    • Grrrrrrr.........



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    • +2 votes vote up vote up

      Angelcart wrote Mar 14, 2011
    • I started reading thinking you had posted a joke!  What a drag having to clean baby powder off of everything.tongue out  Vicki I would send a copy of the letter to the airline.  If I’m not mistaken, it’s their people who handle the bags after you check them.  (I used to date a guy who worked for SWA and he loaded/un-loaded the bags on the planes).  Anyway, I heard some real stories about what the emp’s do with other peoples bags!heartbreak



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    • +2 votes vote up vote up

      Cathie Beck wrote Mar 14, 2011
    • Vikki, I don’t think you’d get much more of an apology than this from TSA. But I have an idea. Instead of packing baggies of items in powder form, plan on buying a small amount package when you arrive at your destination. The little travel sizes are not expensive and found at most drug stores. It’s Homeland Security and after 9/11, I’m glad it’s a bit crazy for us that wouldn’t dream of harming another human being.  

      Cathie



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    • +1 votes vote up vote up

      Anne E wrote Mar 14, 2011
    • I hate it when I get a canned response!!frown



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    • +2 votes vote up vote up

      UK Girl wrote Mar 14, 2011
    • If your unhappy never go to the middle man - go straight for God - so who was the airline ......



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    • +2 votes vote up vote up

      Mztracy wrote Mar 14, 2011
    • yup, stock letter they send to all.frown Like Vicki said, go straight for God! I would call as well.



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    • +2 votes vote up vote up

      Kerri1985 wrote Mar 14, 2011
    • I do understand your frustration but I got to give it to them they answered you first of all and then with a lot of respect and apologized. Sometimes things don’t go as we like. I’m sorry your things got messed up.



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    • +2 votes vote up vote up

      Vikki Hall wrote Mar 15, 2011
    • Thank You Ladies!

      I knew that I would not get much of a response and yes the fact that they responded at all I should feel lucky.

      Sadly tho this is how I feel all customer service issues are dealt with these days. It doesn’t matter if it was TSA or a cashiers mistake at checkout. It seems we are met with the same cold indifference and THAT is what upsets me.



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    • +2 votes vote up vote up

      Mamapan wrote Mar 15, 2011
    • They don't care because they don't have to care, hence the form letter you received.

      They operate under the philosophy that you have the (negative) choice of “either put up with it or don’t fly” so you suffer the consequences.

      I’m just so thankful they look at baby powder and shampoo so carefully.  I’d hate to think you went around powdering people or washing them all willy-nilly.



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    • +2 votes vote up vote up

      Vikki Hall wrote Mar 15, 2011
    • LOL @ mamapan!!!!! I’m guilty!!!! I do randomly throw babypowder on people....lol

      Annie that is great! Sadly tho we don’t hear enough of the good!!!!



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    • +2 votes vote up vote up

      Marya1961 wrote Mar 15, 2011
    • That stinks that you had to clean up their mess, but yes, these days everyone is suspicious of everything..I have a quick story similar to Annie where some good came out of it.

      I purchased a tube of Zovirax (which treats cold sores) at the pharmacy last month.  Last week was the first time I needed it, so I opened the box and looked at the tube.  It was handled and squeezed and when I opened the top, the tube had been punctured.  Well, I was very nervous, put it right back in the box and took off to CVS.

      When I got there, the pharmacist and assistant were very upset, wrote on the box it was tainted and quickly gave me another one..but interestingly, when I mentioned this to hub he felt I would not get a new tube as they would not believe me, so all in all I was happy with the outcome.



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    • +1 votes vote up vote up

      Vikki Hall wrote Mar 15, 2011
    • Mary that is a great story. I do believe their is good customer service out there. I just think it’s less and that we are more conditioned to just accept it. Yuck!



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    • +1 votes vote up vote up

      Vikki Hall wrote Mar 16, 2011
    • Eva that is a wonderful story! I hope it works out for you!!!



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    • +1 votes vote up vote up

      Mamapan wrote Mar 16, 2011
    • @ViKki - I’m gonna have to keep an eye out for you at the airport then!!



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