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This might be a silly question..this morning I phone our local animal hospital to get info about boarding our hamster for two days as we will be away..the receptionist laughed at me over the phone and was quite rude, although on the web site it stated that they board small pets..rabbits, birds, etc.  I called PetSmart and they made a suggestion in order for him to be safe in our home.  Should I make a complaint about that receptionist’s behavior?  This was also the same place we took our dog when she was living.




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    • 0 votes vote up vote up

      Vikki Hall wrote Jun 20, 2011
    • I would send in a polite request about the boarding policy. And I would state your confusion on the response you received when you called.

      While I don’t like to pander sometimes it is more helpful in getting what you want.

      On the other hand GRRRRRRRRRRRRRRRR...............

      But I am on a customer service rant these days!




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    • 0 votes vote up vote up

      Marya1961 wrote Jun 20, 2011
    • Thanks Vikki, and I can’t understand the reason for laughter as I was just asking a question, and it was definitely rude laughter, like they don’t consider a hamster a small pet or worth their trouble..hmmmm!heartbreak




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    • 0 votes vote up vote up

      Marya1961 wrote Jun 20, 2011
    • and PetSmart informed me that they will consider possibly starting a boarding area for small pets as they only board cats and dogs.




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    • +1 votes vote up vote up

      Frannie1964 wrote Jun 20, 2011
    • I would have been upset if the receptionist laughed about it alsoheartbreak Not professional at all! I would let them know how they made me feel and let them know incase they forgot that they board small animals as well as cats and dogs.

      If your going to be gone for only 2 days, your hamster should be ok. As long as you have his small bowl of food for him and maybe a little treat that attaches to the cage so he can nibble on if he gets the munchieshappy Be sure his water bottle is full, if you want to set your mind at ease, put an extra water bottle for the 2 days you’ll be gone. Hamsters don’t really need to be watched that often, they basically sleep all day and come out at night to play as you probably already know.  

      I haven’t heard about the small animal section in the Petsmart Hotel. But it does sound like a good Idea, cause even the small animals are our familyheart Maybe I should ask when I go into work in the morning about the hotel.




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    • 0 votes vote up vote up

      Cathie Beck wrote Jun 20, 2011
    • I’m sorry, Marya.... but I’m laughing too. Your hamster only needs a good water supply and some extra food to make it through 2 days. If you were going to be gone for a week it’d be a different story, but 2 days...it is a bit over the top to pay boarding for him/her. If you do have the money to blow on boarding a hamster, could you send me some? Tyke needs his vet check up, tests & shots and I have to give up my doctor visit again so he’s taken care of. ;oD  

      Cathie




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    • 0 votes vote up vote up

      Marya1961 wrote Jun 20, 2011
    • Thanks Frannie for your advice!!estaticheart  I really appreciate it.  The woman at PetSmart said she is going to put in a request to corporate office to possibly start boarding small animals as owners do go on long vacations and need to board their pets.  It has been a long time since I have had a pet bigger than a goldfish to take care of and I just want to be sure he is safe.

      Did you know that hamsters have a hard time with humidity?, they dehydrate quickly, so the extra water bottle will be perfect.




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    • 0 votes vote up vote up

      Msj wrote Jun 20, 2011
    • I would and HAVE complained! This infuriates me!

      I also would post a note on Yelp.com   about this place!

      GRRR




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    • +1 votes vote up vote up

      Msj wrote Jun 20, 2011
    • I see NOTHING amusing about this!  

      These pets are our “babies” and they depend on us.. and they know when we leave..

      They don’t know if we are coming back!

      I would have a friend check in on him if you leave him at home.. just for company... I look in on my neighbors kitty when she goes away for the weekend and Ms Kitty sits on the sofa next to me and is very cuddly.... I tuck her in be d with a blankie.... and then leave....




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    • 0 votes vote up vote up

      Anne E wrote Jun 21, 2011
    • I would have been upset too!  That was unprofessional and unkind of her.  I think its fine to leave your hamster alone with extra food and water, but I would make sure a friend has a key in case you get stuck and can’t get back as scheduled.

      When I am gone for the weekend, I  hire my cat sitter for one day so I can call him if I need him to come by again if I am unexpectedly detained.

      Have a great trip! happy




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    • 0 votes vote up vote up

      Cathie Beck wrote Jun 21, 2011
    • Sorry if I seemed rude, Marya. I know you are concerned for your hamster and that you will find a solution.  

      Cathie




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    • 0 votes vote up vote up

      Marya1961 wrote Jun 21, 2011
    • Thanks for your support ladies, I really don’t have anyone to ask, but I will leave all the necessary items in his cage and hope for the best, luckily I have a ceiling fan near him and will leave that on for circulation.




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    • 0 votes vote up vote up

      Frannie1964 wrote Jun 21, 2011
    • He will be ok Maryhappy I can tell how much you really care for him. Extra water and you ceiling fan will do fine. Clean his cage before you leave so he can have a nice clean home to relax till you get backheartheart




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    • 0 votes vote up vote up

      Myrna Perez wrote Jun 22, 2011
    • She shouldn’t even be working there . . . a laugh like surely implies that a pet like a hamster is not worthy.  I board my birds whenever I go on vacation.  

      A pet is a pet, and they are part of your family.




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