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Q & A

When store workers are passing thru the store and a customer needs assistance, should they bring up that they are on break and show annoyance instead of helpfulness?

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    • 0 votes vote up vote up

      Linda L wrote Jun 28, 2013
    • This happened to me today. I couldn’t find something on the store’s ad, so I asked a worker she said that she’s on break and will get someone else. This other worker was unable to find what I was looking for and then when another worker passed by he asked her. She tried to help, but kept mentioning that she is on break. I was upset that she didn’t show good customer service so I told her to go on your break.

      What happened to exceeding your job performance? They‘re lucky that I was not a secret shopper. However, I will complete the store’s on-line survey to mention my dissatisfaction.




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    • 0 votes vote up vote up

      Vikki Hall wrote Jun 28, 2013
    • I understand your frustration and really that shouldn’t have happened. However coming from someone who works in retail making sure the staff get their breaks can be a legal issue. One that can create either fines or get the manager terminated. Depends on how the company views the rules from Labor Relations. Thereis also rules about employees working “off the clock” that can create a lot of problems. Last but not least when an employee is tired and needs a break they get cranky, shakey, etc and considering they are human not always able to control their emotions.

      I’m not saying its excusable or poor treatment should be forgivable but sometimes is beyond anyone’s control.

      Doing the survey is good but what is better and more proactive is contacting the store manager and let them know your experience was less than fabulous. They really do care!

      Unless of course you are the rude customer that has not only treated the staff poorly but also the guests of the store. In that case IMO you should have just stayed home. Only hired professionals are paid and trained to tolerate this kind of behavior.

      And yes I am in retail but that doesn’t mean I have to receive poor treatment or lack of manners. Most things can be overlooked but spitting, vulgar language and violent behavior can not. And it does happen! Daily!  

      I’m sorry for getting on my soapbox! And I don’t mean you any disrespect!




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    • 0 votes vote up vote up

      Vikki Hall wrote Jun 28, 2013
    • Linda I had a long response and it would not post......

      So I’m just going to say that in retail and customer service it’s not as black and white as you would think. There are break laws......

      So I would suggest that instead of completing the survey( which a negative one can create more work and problems for the store) just ask to speak to the store manager and tell them that your experience was less than fabulous. They prefer to hear directly from customers so they can jump on fixing it. It also shows them that you are trusting them with your future experience there.

      Now if you are treated like that every time you go then I would do the survey and not shop there again.




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    • 0 votes vote up vote up

      Vikki Hall wrote Jun 28, 2013
    • Lol! Ok so I typed my 1st response and it didn’t post. Then I typed a shorter one and it didn’t post. So I copied it and pasted it but my 1st response showed!!!!! Fab40 is off its rocker tonite!!




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    • 0 votes vote up vote up

      Vikki Hall wrote Jun 28, 2013
    • Lol! And then they both show up!!!!!




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    • 0 votes vote up vote up

      Mzd3 wrote Jun 29, 2013
    • When I worked in retail we were told to help a customer even if we were walking through on our break, then after helping to finish our break time .




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    • 0 votes vote up vote up

      Linda L wrote Jun 29, 2013
    • Hi Vikki,

      Thank you for your explanation regarding break laws in retail. I was not aware of them and I appreciate that since you are in retail you know the reasons why an employee would be reluctant to help. However, I am a customer and I treated the employees respectfully. Their reluctance to assist their customers and to let it be known that they are on break is what frustrated my daughter and I. Just like the 1st worker said that she is on break then the 3rd one should have just mentioned that she is on break and will get someone to assist us.

      This is one of my regular stores and I’ve never been thru something like this before. We were running around the store and also tired from shopping at another store, so talking to the manager was not on my mine we were ready to go home. Well, I already did the survey prior to checking any comments from my question and did mention my dissatisfaction.

      I’m aware that some customers can be rude. Just like the employees we are human too and sometimes can’t control our emotions. So it goes both ways.

      In the future I will contact the manager for any dissatisfaction and I know they will care and be proactive about it.

      Thank you for your response. happy

      Linda




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    • 0 votes vote up vote up

      Linda L wrote Jun 29, 2013
    • Vikki - I made my response, but it didn’t show. However, it’s on the dashboard. Just like you experienced I’m sure it will show up later.

      Dianne - now that’s the way I always thought!




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    • 0 votes vote up vote up

      Denise Richardson wrote Jun 30, 2013
    • Definitely NOT! I’m big on customer service have worked in it myself and I know 1st hand who you are to conduct yourself with any customer, if I receive poor customer service and with attitude I speak with the highest person of authority and complain, and if that doesn’t get it I call the corporate office.




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    • 0 votes vote up vote up

      Marya1961 wrote Jul 1, 2013
    • A similar incident happened to hub and I in Home Depot last weekend.  We were in the window treatment section hoping to get some mini blinds cut...apparently the machine was broken and there was no one around.  I wandered through the store trying to find an employee and a young man said he did not work in that department, but would find someone who did.

      We waited and waited and no one showed up.  We left and went to Lowes where there were plenty of people to help.

      I would never be rude to any employee, but just leave the store and they would probably lose my business forever.frown




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